Refund policy
30-day money-back guarantee
If you're not satisfied with your subscription, you can request a full refund within 30 days of your initial purchase. No detailed justification required — just let us know it wasn't the right fit.
After the first 30 days
Refunds outside the initial 30-day window are considered case by case, most commonly for billing errors, duplicate charges, or extended outages on our end. Reach out and we'll take a look.
How refunds are issued
Approved refunds go back to your original payment method, typically within 5–10 business days depending on your bank or card issuer.
Cancellations
If you cancel, you'll keep access until the end of your billing cycle. To also request a refund for that period, contact support separately.
Requesting a refund
Contact customer support at +20 10 3521 6949 with the phone number you used to create your account, and the reason for your request. Most requests are resolved within two business days.